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Pratama, Andre Agung (2024) Pengaruh Penerapan Total Quality Management (TQM) terhadap Kepuasan Pelanggan pada Ayam Goreng Nelongso Cabang UPN Surabaya. (The Effect of Implementing Total Quality Management (TQM) on Customer Satisfaction at Nelongso Fried Chicken, UPN Surabaya Branch). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.