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Parahita, Dwi Nida (2023) Pengaruh Trust, Customer Satisfaction dan User Flow Experience Terhadap E-Loyalty pada Generasi Z Pengguna Aplikasi Shopee di Surabaya. (The Influence of Trust, Customer Satisfaction and User Flow Experience on E-Loyalty among Generation Z Shopee Application Users in Surabaya). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.