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Oktaviarny, Gabriel Adinda (2025) Analisis Pengaruh Kualitas Layanan dan Kepercayaan Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Kota Surabaya Pada Platform E-Commerce. (Analysis of the Influence of Service Quality and Trust on Customer Loyalty Through Customer Satisfaction in Surabaya City on E-Commerce Platforms). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.