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Lovirien, Prita Widya Hudi (2024) Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat Pengguna Jasa Transportasi Umum Trans Jatim (Studi pada Pengguna Trans Jatim Koridor II Rute Surabaya - Mojokerto). (The Influence of Service Quality on Community Satisfaction Using Trans East Java Public Transportation Services (Study of Trans East Java Corridor II Users on the Surabaya - Mojokerto Route)). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.