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Lidiawan, Angga Rizka (2023) Pengaruh Service Quality, Product Quality, Brand Equity, terhadap Corporate Reputation, melalui Customer Satisfaction, Customer Value, Customer Pride, dan Peran E-Banking sebagai Variabel Moderator Pada Bank BNI di Wilayah Operasi Kota Kediri. Pengaruh Service Quality, Product Quality, Brand Equity, terhadap Corporate Reputation, Melalui Customer Satisfaction, Customer Value, Customer Pride, dan Peran E-Banking sebagai Variabel Moderator pada Bank BNI di Wilayah Operasi Kota Kediri. (The Influence of Service Quality, Product Quality, Brand Equity, on Corporate Reputation, Through Customer Satisfaction, Customer Value, Customer Pride, and The Role of E-Banking as a Moderator Variable at Bank BNI in Kediri City of Operating Area). Doctoral thesis, Universitas 17 Agustus 1945 Surabaya.
