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Kiik, Nita Griselda (2022) Analisis Pengaruh Kualitas Pelayanan, Kepercayaan dan Persepsi Harga Melalui Kepuasan Pelanggan terhadap Loyalitas Pelanggan (Studi Pada Pelanggan Jasa Titip Surabaya-Ende) (Analysis of the Influence of Service Quality, Trust and Price Perception Through Customer Satisfaction on Customer Loyalty (Study on Customers of Surabaya-Ende Titip Services)). Masters thesis, Universitas 17 Agustus 1945 Surabaya.