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Darianto, Darianto (2022) E-Customer Relationship Management dan Kualitas Layanan Sebagai Variabel Intervening Trust, Citra Merek dan Kontrol Keperilakuan Terhadap Kepuasan Mahasiswa Program Studi S1 Akuntansi Perguruan Tinggi Swasta di Kabupaten Lamongan. (E-Customer Relationship Management and Service Quality as Intervening Trust Variables, Brand Image and Behavioral Control on Student Satisfaction in Study Program S1 Accounting Private Higher Education in Lamongan District). Doctoral thesis, Universitas 17 Agustus 1945 Surabaya.