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Azman, Mohammad Khoirul (2020) Public Relations Communication Strategy for Handling Customer Complaints at the South Surabaya Post Office Indonesia. Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
Azman, Mohammad Khoirul (2020) Strategi Komunikasi Public Relations Dalam Menangani Keluhan Pelanggan Kantor Pos Indonesia Surabaya Selatan. Undergraduate thesis, Universitas 17 Agustus 1945.