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Aprilia, Audrey Rizky (2024) Analisis Kinerja Pegawai dalam Pelaksanaan Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional-Layanan Aspirasi dan Pengaduan Online Rakyat (SP4N-LAPOR) pada Dinas Komunikasi dan Informatika Kabupaten Sidoarjo Jawa Timur. (Analysis of Employee Performance in the Implementation of the National Public Service Complaint Management System-People's Online Aspiration and Complaint Service (SP4N-LAPOR) at the Communication and Information Office of Sidoarjo Regency, East Java). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.