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All Hakim, Achmad Rovi (2022) Pengaruh Brand Image dan Kualitas Layanan terhadap Loyalitas Pelanggan Starbucks Tunjungan Plaza Surabaya. (The Influence of Brand Image and Service Quality on Customer Loyalty at Starbucks Tunjungan Plaza Surabaya). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.