Studi Fenomologi Upaya Penyelesaian Kesenjangan Komunikasi Antarbudaya Guru Lokal dan Guru Internasional di English First Kayoon Surabaya. (A Phenomenological Study on Efforts to Bridge Communication Gaps Between Local and International Teachers at English First Kayoon Surabaya).

Elviana S, Yesica (2026) Studi Fenomologi Upaya Penyelesaian Kesenjangan Komunikasi Antarbudaya Guru Lokal dan Guru Internasional di English First Kayoon Surabaya. (A Phenomenological Study on Efforts to Bridge Communication Gaps Between Local and International Teachers at English First Kayoon Surabaya). Masters thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

This study aims to explore intercultural communication experiences and identify cultural communication gaps between local and international teachers at EF Kayoon Surabaya. This research employed a qualitative method using Clark Moustakas ' phenomenological approach. The participants consisted Of two local teachers and two international teachers selected through purposive sampling. Data nere collected through in-depth interviews, observation, and documentation, then analyzed using phenomenological reduction, textural description, structural description, and synthesis Of meanings. The findings were interpreted using Stella Ting-Toomey's Face Negotiation Theory. The results indicate that cultural communication gaps are influenced by differences in verbal communication, nonverbal communication, and cultural values. Local teachers tend to communicate indirectly to maintain harmonious relationships, while international teachers prefer direct and explicit communication. These differences Often lead to misunderstandings in interpreting messages, providing feedback, and using nonverbal communication. Howtwer, through adaptation, clarification, and mutual understanding, both groups developed more effective communication. This study concludes that successful intercultural communication depends on individuals' ability to understand, respect, and adapt to cultural differences through the process Of face negotiation.

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