Pengaruh Perceived Organizational Support, Dan Employee Empowerment Terhadap Job Performance Melalui Employee Engagement Pegawai Aparatur Sipil Negara (ASN) Di Pemerintah Daerah Kabupaten Dan Kota Wilayah Propinsi Jawa Timur

Lukman Hakim, lkmh160869 (2026) Pengaruh Perceived Organizational Support, Dan Employee Empowerment Terhadap Job Performance Melalui Employee Engagement Pegawai Aparatur Sipil Negara (ASN) Di Pemerintah Daerah Kabupaten Dan Kota Wilayah Propinsi Jawa Timur. Doctoral thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

ABSTRACT In an era of organizational dynamics and demands for rapid change, the performance of state civil servants (ASN) in local government plays a central role in achieving development goals. Perceived Organization Support (POS), Employee Empowerment (EE), and Employee Engagement (EG) are key concepts that are interrelated and can have a significant impact on individual and organizational performance. Therefore, this study aims to fill this knowledge gap by investigating the relationship between these factors and ASN performance in local government environments. The number of samples in this study using the Slovin formula obtained a sample of 400 civil servants spread across each district or city in East Java province. This study aims to analyze the influence of Perceived Organizational Support (POS) and Employee Empowerment (EE) on Job Performance (JP) of Civil Servants (ASN) in local governments of East Java Province, with Employee Engagement (EG) as a mediating variable. The research background highlights the urgent need to improve ASN performance as the foundation of public service delivery, particularly following the implementation of Government Regulation No. 30 of 2019 on ASN performance appraisal. The theoretical framework refers to Social Exchange Theory as the grand theory, Employee Engagement Theory and the Job Demands-Resources Model as middle theories, and the Performance and Engagement Model as the applied theory. This study employed a quantitative approach using Structural Equation Modeling (SEM). Respondents were local government civil servants in East Java, selected through proportional random sampling techniques. The findings reveal that both POS and EE significantly affect JP. POS significantly influences EG, and EE also significantly influences EG. However, EG does not directly affect JP. Nevertheless, EG is proven to mediate the relationship between POS, EE, and JP. These findings emphasize the importance of organizational support and employee empowerment in enhancing ASN performance. Theoretically, the study reinforces the role of engagement as a mediator in organizational behavior, while practically, it provides a foundation for designing ASN management policies based on organizational support and empowerment. The results of the study indicate that Perceived Organization Support and Employee Empowerment have a positive and significant effect on Job Performance of ASN employees in local governments throughout East Java. Meanwhile, Employee Engagement does not affect Job Performance of ASN employees in local governments throughout East Java. The variables Perceived Organization Support and Employee Empowerment have a positive and significant effect on Employee Engagement. The variables Perceived Organizational Support and Employee Empowerment indirectly have a positive and significant effect on Job Performance through Employee Engagement. It is hoped that further research can expand the research object area to other provinces, not just limited to East Java province alone, so that more comprehensive research results can be obtained. Keywords : Employee Empowerment, Employee Engagement, Job Performance, Perceived Organization Support

Item Type:	Thesis (Doctoral)
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Fakultas Ilmu Sosial dan Ilmu Politik > Doktor Ilmu Administrasi
Depositing User:	1172300011 Lukman Hakim
Date Deposited:	20 Jul 2026 05:46
Last Modified:	20 Jul 2026 05:46
URI:	http://repository.untag-sby.ac.id/id/eprint/47568

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