Perlindungan Hukum Terhadap Pengemudi Ojek Online Akibat Pembatalan Sepihak Oleh Konsumen. (Legal Protection for Online Ojek Drivers Due to Unilateral Cancellation by Consumers).

Definzky, Bintang Airlangga (2025) Perlindungan Hukum Terhadap Pengemudi Ojek Online Akibat Pembatalan Sepihak Oleh Konsumen. (Legal Protection for Online Ojek Drivers Due to Unilateral Cancellation by Consumers). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

Perkembangan transportasi berbasis aplikasi digital seperti Gojek telah membawa kemudahan dan efisiensi bagi masyarakat, namun juga menimbulkan permasalahan hukum baru. Salah satunya adalah pembatalan sepihak oleh konsumen yang menyebabkan kerugian nyata bagi pengemudi ojek online, baik secara materiil (biaya operasional) maupun immateriil (waktu dan tenaga). Penelitian ini bertujuan untuk menganalisis bentuk perbuatan melawan hukum dalam konteks pembatalan sepihak serta menelaah bentuk perlindungan hukum yang layak bagi pengemudi. Metode penelitian yang digunakan adalah penelitian hukum normatif dengan pendekatan perundang-undangan, studi kasus, dan pendekatan konseptual. Hasil penelitian menunjukkan bahwa pembatalan sepihak oleh konsumen dapat dikategorikan sebagai wanprestasi atau perbuatan melawan hukum berdasarkan Pasal 1365 KUHPerdata, terutama jika tidak dilandasi oleh alasan sah seperti force majeure. Meskipun hubungan antara Gojek dan pengemudi berbentuk kemitraan, ketentuan e-contract Gojek cenderung merugikan pihak pengemudi karena mengandung klausula eksonerasi yang membebaskan perusahaan dari tanggung jawab. Oleh karena itu, diperlukan regulasi yang lebih adil serta mekanisme perlindungan hukum yang menjamin hak pengemudi sebagai pelaku usaha jasa dalam ekosistem ekonomi digital.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Ojek Online, Pembatalan Sepihak, Perlindungan Hukum, Gojek, Perbuatan Melawan Hukum
Subjects:	K Law > K Law (General)
Divisions:	Fakultas Hukum > Program Studi Ilmu Hukum
Depositing User:	1312200248 Bintang Airlangga Definzky
Date Deposited:	08 Jun 2026 04:58
Last Modified:	08 Jun 2026 04:58
URI:	http://repository.untag-sby.ac.id/id/eprint/44576

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