Khotobi, Mochamad (2025) Simulasi Sistem Antrian Inbound Outbound Truk Kontainer Untuk Meminimasi Waktu Pelayanan (Studi Kasus PT. SEACON BINTANG SEJAHTERA SURABAYA). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Pertumbuhan aktivitas logistik yang semakin kompleks mendorong perlunya peningkatan efektivitas sistem pelayanan di depo peti kemas guna menjaga kelancaran distribusi barang dan mendukung stabilitas operasional perusahaan. PT Seacon Bintang Sejahtera Surabaya sebagai salah satu depo peti kemas yang berfungsi sebagai fasilitas penyangga arus pergerakan kontainer menghadapi tantangan berupa penumpukan antrian truk pada proses penerimaan dan pengeluaran kontainer. Kondisi tersebut memunculkan permasalahan waktu tunggu dan waktu pelayanan yang tidak sesuai dengan standar pelayanan perusahaan, sehingga menimbulkan kemacetan operasional, penurunan efisiensi, peningkatan biaya tersembunyi, serta berpengaruh pada performa logistik secara keseluruhan. Penelitian ini bertujuan menganalisis kinerja sistem antrian yang sedang berjalan, mengidentifikasi faktor penyebab terjadinya bottleneck, serta merancang alternatif skenario perbaikan untuk meningkatkan kelancaran arus pelayanan truk kontainer melalui pendekatan simulasi sistem menggunakan perangkat lunak Arena Simulation. Metode penelitian meliputi observasi langsung, pengumpulan data primer, pemodelan konseptual menggunakan Activity Cycle Diagram, analisis distribusi statistikal, verifikasi dan validasi model, serta pengujian beberapa rancangan skenario perbaikan. Hasil simulasi menunjukkan bahwa penyesuaian konfigurasi pelayanan melalui pengaturan ulang proses dan peningkatan kapasitas sistem menghasilkan perbaikan signifikan terhadap kelancaran pelayanan truk kontainer. Dengan demikian, simulasi Arena terbukti menjadi alat bantu analisis yang efektif dalam pengambilan keputusan manajerial untuk meningkatkan mutu pelayanan dan kinerja operasional depo peti kemas.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | sistem antrian, simulasi Arena, depo peti kemas, truk kontainer, waktu pelayanan |
| Subjects: | T Technology > TS Manufactures |
| Divisions: | Fakultas Vokasi > Teknik Listrik Industri |
| Depositing User: | 1412100037 Mochamad Khotobi |
| Date Deposited: | 08 Jun 2026 08:51 |
| Last Modified: | 08 Jun 2026 08:51 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/43121 |
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