Pertiwi, Saptaningtyas Dwi (2025) Inovasi Pelayanan Publik Melalui Program Digital Data Koperasi dan Usaha Mikro (DITAKOPUM) di Dinas Koperasi dan Usaha Mikro Kabupaten Sidoarjo. (Public Service Innovation Through the Digital Data Program for Cooperatives and Micro Businesses (DITAKOPUM) in Sidoarjo Regency). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
This study aims to explain and analyze public service innovation through the Digital Data for Cooperatives and Micro Enterprises (DITAKOPUM) program in Sidoarjo Regency, which is based on 3 indicators of public service innovation according to the JFK Harvard School theory. These three indicators consist of Support, Capacity, Value. This study uses a qualitative descriptive method, combining primary and secondary data sources. Data is obtained through several techniques such as observation, interviews and documentation. The collected data will be analyzed through the stages of data collection, data presentation and conclusions. Public service innovation is a strategic step in improving the quality of government services to the community, especially for cooperatives and micro businesses. There are several public service innovations through the DITAKOPUM program such as training, socialization and coaching provided by the Sidoarjo Regency Cooperative and Micro Enterprise Service to improve the quality of DITAKOPUM program services. This innovation can be an example of a public service model that is adaptive to technological developments and community needs. This program combines a digital approach with data-based services to facilitate data collection, business legalization, and faster and easier access to information. This study recommends strengthening digital infrastructure, increasing digital literacy of UMKM actors, and developing service features to expand the impact of the program in a sustainable manner.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Public service innovation, DITAKOPUM, Sidoarjo Cooperative and Micro Business Service |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik |
| Depositing User: | 1112100171 Saptaningtyas Dwi Pertiwi |
| Date Deposited: | 19 Mar 2002 18:04 |
| Last Modified: | 19 Mar 2002 18:04 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/39657 |
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