Pengaruh Kualitas Pelayanan Publik Dengan Aplikasi Klampid New Generation (KNG) Terhadap Kepuasan Masyarakat Kelurahan Kebraon Kota Surabaya. (The Influence of Public Service Quality Using the Klampid New Generation (KNG) Application on Community Satisfaction in Kebraon Village).

Fisabillillah, Yakub (2023) Pengaruh Kualitas Pelayanan Publik Dengan Aplikasi Klampid New Generation (KNG) Terhadap Kepuasan Masyarakat Kelurahan Kebraon Kota Surabaya. (The Influence of Public Service Quality Using the Klampid New Generation (KNG) Application on Community Satisfaction in Kebraon Village). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

With awareness of the rapid development of information technology, the important role of information technology in government agencies which can be applied through e-government in supporting the running of public service functions with better standards, less expensive and faster, the Surabaya City government has introduced e-government applications that It is also a website-based and mobile development application available in the Playstore under the name "Klampid New Generation (KNG)". The aims of this research are: (1) To describe the influence simultaneously (together) of dimensions of public service quality with the Klampid New Generation (KNG) application on community satisfaction in Kebraon Subdistrict, Surabaya City, (2) To describe the partial influence ( individual) dimensions of public service quality with the Klampid New Generation (KNG) application on community satisfaction in Kebraon Village, Surabaya City. The results of this research show that through the simultaneous F test, Public Service Quality measured from 5 dimensions (Reliability, Responsiveness, Assurance, Empathy, Tangibles) has a significant positive influence on Community Satisfaction. Meanwhile, through the partial T-test, Public Service Quality measured from 5 dimensions (Reliability, Responsiveness, Assurance, Empathy, Tangibles) also has a significant positive influence on Public Satisfaction The conclusion obtained in this research is that the quality of public services from 5 dimensions (Reliability, Responsiveness, Assurance, Empathy, Tangibles) has a significant influence on community satisfaction, either simultaneously (together) or partially (individually).

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