Penerapan Pelayanan Prima Berbasis Inovasi Klampid New Generation (KNG) (Studi di Kantor Kelurahan Pakal Kecamatan Pakal Kota Surabaya Jawa Timur). (Implementation of Excellent Service Based on Klampid New Generation (KNG) Innovation (Study at Pakal Village Office, Pakal District, Surabaya City, East Java)).

Putra, Julian Irvanda Wijaya (2023) Penerapan Pelayanan Prima Berbasis Inovasi Klampid New Generation (KNG) (Studi di Kantor Kelurahan Pakal Kecamatan Pakal Kota Surabaya Jawa Timur). (Implementation of Excellent Service Based on Klampid New Generation (KNG) Innovation (Study at Pakal Village Office, Pakal District, Surabaya City, East Java)). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

Guna mempermudah proses kebutuhan penduduk yang berkaitan dengan administrasi kependudukan, Dinas Kependudukan dan Pencatatan Sipil tentunya terus melakukan inovasi. Salah satu inovasi untuk menjalankan tugasnya pada pelayanan urusan pemerintahan serta pelayanan publik, Dispendukcapil Kota Surabaya menciptakan inovasi Klampid New Generation (KNG). Melalui kelurahan maupun kecamatan, inovasi aplikasi Klampid New Generation tersebut diimplementasikan kepada masyarakat. Tujuan penelitian ini untuk mengetahui penerapan pelayanan prima dalam inovasi Klampid New Generation (KNG) di kantor Kelurahan Pakal. Jenis penelitian yang digunakan dalam penelitian ini adalah kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data dalam penelitian menggunakan wawancara, observasi dan dokumentasi. Fokus penelitian pada penerapan pelayanan prima berbasis KNG ini di Kantor Kelurahan Pakal Kota Surabaya berdasarkan indikator teori Barata Kemampuan, Sikap, Penampilan, Perhatian, Tindakan, dan Tanggung Jawab. Hasil Penelitian mengenai pelayanan inovasi Klampid New Generation ini (1)Masyarakat merasa puas terhadap pelayanan dalam segi Sikap, Perhatian, Tindakan serta Tanggung jawab staff pelayanan Kelurahan dalam memberikan pelayanan administrasi kependudukan yakni ramah, baik jelas dalam memberikan informasi. (2)Kurangnya kemampuan karena keterbatasan SDM yang ada di Kelurahan mengakibatkan keterlambatan dalam pelayanan. (3)Masyarakat terkadang bingung menuju kemana saat di kelurahan karena adanya renovasi Kantor dan beberapa pelayanan dialihkan di Balai RW setempat. Kata Kunci : Pelayanan Prima, Administrasi Kependudukan, KNG

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Excellent service, Population administration, KNG
Subjects: J Political Science > JS Local government Municipal government
Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik
Depositing User: 1111800058 Julian Irvanda Wijaya Putra
Date Deposited: 10 Jan 2024 03:13
Last Modified: 10 Jan 2024 03:13
URI: http://repository.untag-sby.ac.id/id/eprint/25274

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