Rahmadanti, Noviasari Dwi (2023) Rancang Bangun Sistem Manajemen Jasa Pengiriman Barang Menggunakan Metode E-CRM Berbasis Website. (Design and Build a Freight Forwarding Service Management System Using the Website-Based E-CRM Method). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
Jasa pengiriman barang merupakan bisnis yang menjanjikan sehingga banyak perusahaan baru yang membuka usaha ini. Bisnis pengiriman barang merupakan imbas dari bisnis yang lain yang memerlukan jasa ekspedisi. Beberapa permasalahan yang bisa terjadi yaitu kehilangan data, kekeliruan data atau kurang lengkapnya data pengiriman barang, pembagian kerja kurir yang juga merupakan hal rumit, serta pelacakan dari pengiriman barangnya sulit dilakukan. Pengembangan aplikasi untuk mengatasi masalah tersebut yaitu membangun sistem informasi manajemen ekspedisi pengiriman barang berbasis website pada CV. Den Logistic, lalu menggunakan metode Electronic Customer Relationship Management (E-CRM) untuk mengukur dan meningkatkan pelayanan pelanggan. Penggunaan sistem ini dapat mengurangi resiko kehilangan data karena kurang tertib administrasi, kekeliruan data atau kurang lengkapnya data pengiriman barang karena data tersimpan terpusat pada server. Pemakaian sistem ini juga memberikan informasi tentang status pengiriman barang sehingga proses pengiriman dapat dilacak keberadaannya. Kemudian dalam penelitian ini juga akan diterapkan Post-Study System Usability Quesionnaire (PSSUQ) untuk mendapatkan data mengenai tingkat kepuasan pelanggan serta dari data tersebut akan di olah menggunakan metode fuzzy servqual untuk mendapatkan nilai indeks kepuasan pelanggan setelah menggunakan sistem yang telah dibangun. Kata Kunci : jasa pengiriman barang, E-CRM, sistem informasi, PSSUQ, fuzzy servqual.
| Item Type: | Thesis (Undergraduate) |
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| Uncontrolled Keywords: | jasa pengiriman barang, E-CRM, sistem informasi, PSSUQ, fuzzy servqual. |
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Fakultas Teknik > Program Studi Teknik Informatika |
| Depositing User: | 1461900295 Noviasari Dwi Rahmadanti |
| Date Deposited: | 18 Dec 2023 03:16 |
| Last Modified: | 18 Dec 2023 03:16 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/23743 |
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