Pertanggungjawaban Hukum Atas Pembatalan Sepihak Pembelian Tiket Online Transportasi Udara oleh Traveloka Kepada Konsumen. (Legal Liability for Unilateral Cancellation of Online Air Transportation Ticket Purchases by Traveloka to Consumers).

Gunawan, Shintadevia Giartika (2023) Pertanggungjawaban Hukum Atas Pembatalan Sepihak Pembelian Tiket Online Transportasi Udara oleh Traveloka Kepada Konsumen. (Legal Liability for Unilateral Cancellation of Online Air Transportation Ticket Purchases by Traveloka to Consumers). Undergraduate thesis, Universitas 17 Agustus 1945 Surabaya.

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Abstract

Technological advances make it easier for humans to carry out their activities via the internet. One of them is the emergence of the Traveloka apllication which functions as a ticket booking application for various purposes, such a airplane tickets, hotel tickets, and tourism. Even though it is quite successful, there have been many cases of costumers getting unplesant service from Traveloka. One of the problem most experienced by consumers is the unilateral cancellation of tickets by Traveloka business actors. Based on this, this research will analyze the form of legal liability from Traveloka againts ticket cancellataion unilaterally. This study uses normative research based on cenceptual areas that use library research such a books, journals, and lawa and regulation related to the object of research. The results of the study show that in the case of unilateral ticket cancellation, Traveloka acts as a business actor who is burdened with repsonsibility because they are deemed not to have fulfilled their obligations. Regarding ticket cancellation unilaterally, Traveloka as a business actor can be said to have committed a default. Keywords : ticket cancellation, consumers, Traveloka

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