Adhia, Milna Nor (2022) Implementasi Kebijakan Pelayanan Publik di Kantor Kelurahan Sungai Malang Kabupaten Hulu Sungai Utara di Masa New Normal Tahun 2022. (Implementation of Public Service Policy at The Sungai Malang Village Office, Hulu Sungai Utara Regency in The New Normal Period in 2022). Masters thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
The corona virus pandemic some time ago asked for adjustments in the public bureaucracy. Bureaucratic changes occur in two dimensions, namely the organizational dimension and the work system dimension. Currently there are two options for changing the work system, working from home (WFH) or commonly called working online from home or continuing to work in the office by complying and enforcing the health protocols that have been set. Over time, and the success of the vaccine program run by the government, there is another new policy in providing administrative services at the Sungai Malang village office. This policy is the superior's policy in order to return services that so far have not been able to carry out optimally. The transition from the COVID-19 pandemic to a stable atmosphere again called the New Normal makes a new service in implementing public service policies. The purpose of writing this research is to find out the procedures for public services, implementation of public service policies and the level of consumer satisfaction with public services during the New Normal period at the Sungai Malang Village Office, Hulu Sungai Utara Regency. Based on the results of the study. The implementation of public service policies in the new normal period at the Sungai Malang Village Office, Hulu Sungai Utara Regency by implementing an Electronic-Based Government system during the pandemic and the new normal transition period at the Sungai Malang Village Office which has been implemented so far is quite difficult, the existence of services is quite difficult. The online services provided make people confused in accessing information. The research method used is a qualitative method. Data collection techniques used are interviews, observation and documentation. Keywords: New Normal, Public Service, Policy Implementation
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | New Normal, Pelayanan Publik, Implementasi Kebijakan |
| Subjects: | J Political Science > JF Political institutions (General) |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Magister Ilmu Administrasi |
| Depositing User: | 1162000024 MILNA NOR ADHIA |
| Date Deposited: | 29 Nov 2022 10:06 |
| Last Modified: | 06 Apr 2023 03:49 |
| URI: | http://repository.untag-sby.ac.id/id/eprint/20385 |
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