Fahruddin, Fahruddin (2022) Strategi Pelayanan Pemasangan Sambungan Baru pada Perumdam Tirta Kencana Kota Samarinda. (Service Strategy for Installing New Connections at the Tirta Kencana Perumdam, Samarinda City). Masters thesis, Universitas 17 Agustus 1945 Surabaya.
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Abstract
The purpose of this study is to describe the strategic of services for installing new connections at Perumdam Tirta Kencana, Samarinda City and describe the factors that support and hinder the improvement of the quality of services for installing new connections at Perumdam Tirta Kencana, Samarinda City. Data analysis was carried out with a field analysis of Miles and Huberman's model consisting of data reduction, data presentation, as well as drawing conclusions and verification. The results showed that the strategic of service for installing new connections at Perumdam Tirta Kencana, Samarinda City, was considered less than optimal. This is because in handling new customer complaints, Perumdam Tirta Kencana Samarinda City is considered slow and customers or applicants are asked to wait patiently. In addition, customers of the new installation of Perumdam Tirta Kencana, Samarinda City, felt that the call center was not functioning properly because there was no serious response from Perumdam Tirta Kencana, Samarinda City, Perumdam Tirta Kencana Samarinda City was considered to be lacking in response and had not provided solutions for residents in areas that did not have PDAM main pipes, and the coverage of services has decreased and there are still residents who are not well served in the installation of the new connection of Perumdam Tirta Kencana, Samarinda City. The supporting factor in the quality of service for installing new connections at Perumdam Tirta Kencana, Samarinda City, is to have four service areas and provide maintenance for customers. The inhibiting factors in improving the quality of services for installing new connections at Perumdam Tirta Kencana, Samarinda City, consist of: slow in handling complaints of applicants for new connection passes, an increase in the basic electricity tariff of PLN, an increase in chemical prices, topographical conditions of hills or mountains that affect the distribution of water, high equipment maintenance costs due to old equipment, the high value of Non Revenue Water (NRW) or non-clear water, the still large amount of customer arrears, the old piping network, which is over 25 years old, there are still many areas that have not been reached by the piping network, there is still a lack of boosters to increase pressure to low-pressure areas, there are still many old water meters, human resources that have not been maximized, seawater intrusion that occurs every year, as well as the still large use of water outside of illegal procedures or consumption.
Item Type: | Thesis (Masters) |
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Uncontrolled Keywords: | Strategy of Service, Installation of Water Connections, Public Service |
Subjects: | H Social Sciences > H Social Sciences (General) |
Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Magister Ilmu Administrasi |
Depositing User: | 1162000021 FAHRUDDIN FAHRUDDIN |
Date Deposited: | 14 Oct 2022 08:18 |
Last Modified: | 02 Nov 2022 04:20 |
URI: | http://repository.untag-sby.ac.id/id/eprint/20249 |
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