Pengaruh Pelayanan Bantuan Langsung Tunai (BLT) terhadap Indeks Kepuasan Masyarakat (Studi Kasus Kampung Bagong Surabaya). (The Effect of Direct Cash Assistance Services (BLT) on the Community Satisfaction Index (Case Study of Kampung Bagong Surabaya))

Baidhowi, Imam Achmad (2022) Pengaruh Pelayanan Bantuan Langsung Tunai (BLT) terhadap Indeks Kepuasan Masyarakat (Studi Kasus Kampung Bagong Surabaya). (The Effect of Direct Cash Assistance Services (BLT) on the Community Satisfaction Index (Case Study of Kampung Bagong Surabaya)). Undergraduate thesis, Universitas 17 agustus 1945 Surabaya.

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Abstract

Indonesia is one of the many countries experiencing shocks in the economic sector due to the Covid-19 pandemic. As a result, the problem of poverty appears, the impact of this problem. One of the causes of poverty that is not often discussed is a disaster or disease outbreak. Facing this problem, the government has allocated a budget to respond to this epidemic. Such as Direct Cash Assistance (BLT) services that have recently been provided to the community. The success of a program can be known based on the level of satisfaction of the beneficiaries. Satisfaction and dissatisfaction is a form of community response to the mismatch between expectations and reality felt by the community. This study aims to determine the effect of Direct Cash Transfer Services (BLT) on the community satisfaction index. The main problem in this study is that the researchers found that the quality of service was not entirely good for the community satisfaction index. In this study, the method used is a quantitative method which aims to describe the object of research or research results through data or samples. The data collection techniques used are questionnaires, observations, and interviews. The method in this study uses a simple linear regression method with an Fcount of 23,480 with a significance level of 0.000 <0.05, then the quality of public services (X) affects the community satisfaction index (Y). Statistically, it shows that the Direct Cash Transfer (BLT) service has a significant effect on the community satisfaction index. Keywords: Service Quality, Community Satisfactio

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