The Influence of Pharmacy Service Quality, Pharmacist’s Competence, And Medication Availability for Patient Satisfaction

Handayany, Gemy Nastity and Budiyanto, . and Riyadi, Slamet (2016) The Influence of Pharmacy Service Quality, Pharmacist’s Competence, And Medication Availability for Patient Satisfaction. IOSR Journal of Business and Management (IOSR-JBM) (11). pp. 32-37. ISSN 2278-487X (In Press)

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Abstract

competence toward patientsatisfaction, the pharmacist competence toward the availability of medication, and the impact of medication availabity for patient satisfaction. The research population were 1,378 patients visiting a pharmacy per month; and the sample consisted 310 respondents. As a result, this study found that the quality of pharmacy service and pharmacist competence significantly influenced the availability of medication in the pharmacy. While the quality of pharmacy services has a significant effect on patient satisfaction. However, the pharmacist competence had no significant effect for patient satisfaction. Last, the availability of medication was significant to influence patient satisfaction

Item Type:	Article
Uncontrolled Keywords:	quality, competence, medication availability, satisfaction
Subjects:	H Social Sciences > HC Economic History and Conditions R Medicine > R Medicine (General)
Divisions:	Fakultas Ekonomi dan Bisnis > Doktor Ilmu Ekonomi
Depositing User:	D. Ketut Mahendranata
Date Deposited:	01 Nov 2021 05:25
Last Modified:	06 Jul 2023 06:08
URI:	http://repository.untag-sby.ac.id/id/eprint/12278

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